Privacy Policy is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. utilises a third party Ofgem accredited energy comparison partner, Energylinx Limited, who provide and maintain the online and phone-based energy tariff calculator and signup systems. All personal data entered in to the energy calculator and signup systems is handled by Energylinx, whose Privacy Policy is shown below:

Energylinx Privacy Policy
Energylinx Limited is a company registered in Scotland under company number SC244794 having its registered office at The e-Centre, Cooperage Way, Business Village, Alloa, FK10 3LP ("we", "us", "our").

This privacy policy sets out how we may use and protect any personal data that you the user ("you", "user") provide, or is provided on your behalf or that we collect from you, while you use this website (the "Services Portal").

For the purposes of the Data Protection Act 1998 (the "Act"), we are the data controller in respect of information that you provide through the Services Portal.

By using the Services Portal you agree to us using your personal data as described in this Privacy Policy. If you are providing personal data in relation to a third party you confirm that you have that third party's consent to do so.

This Privacy Policy works in tandem with our Cookie Policy to inform you of how we use and protect any of your personal data that is collected through your use of the Services Portal.

The information we collect about you
In order to obtain a domestic energy comparison (Personal Projection) we will require you to provide us with your personal information including but not limited to your title, your name, your address(es), your date of birth, phone numbers, e-mail addresses, energy consumption information and financial information. You can opt out of providing information by simply not entering it when requested to do so, this however may result in you not receiving an energy comparison quote or allowing you to complete a supply application.

The way we use information
We use the information that is collected from you primary for the purpose of obtaining a domestic energy comparison (Personal Projection) and to help you progress a supply application. We may also use the information collected to contact you to further discuss the services that we provide, and to send information regarding our company or partners who may offer services that we believe may be of interest to you such as promotions and events. We may also use your information for demographic or energy related studies. Your personal information will not be distributed or shared with any third parties without your prior consent You can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to

All financial information that we collect through the Services Portal is used solely to check the qualifications and status of prospective customers. A credit check agent may be engaged to provide this service and we will provide your information to such an agent on the basis that this is the sole purpose for that transfer of information. You will be able to use the In relation to the provision of a specific service, it may be necessary for us to carry out a credit check on you. This is not mandatory but your consent to allow us to obtain one will ensure that we can provide the best price comparison available to you. Where such consent is given, you should be aware that credit checks are carried out by a third party and your consent to allow us to obtain one, authorises us to disclose your personal data to that third party solely for the purposes of carrying out the credit check.

Contracting Partners
We contract with third party companies to provide product information and/ or to direct traffic from their sites to the Services Portal ("Contracting Partner"). Where you come to use the Services Portal as a result of being diverted to the Services Portal by a Contracting Partner, that Contracting Partner may retain access rights to the Data that you provide subject to them confirming that they wish to retain this right with us, and subject also to them agreeing to comply fully with the Act as a data controller.

Links to other websites 
Where the Services Portal contains links to other web sites. We are not responsible for the privacy practices or the content of these other web sites. Users and visitors will need to check the policy statement of these others web sites to understand their policies. Users and visitors who access a linked site may be disclosing their private information. This privacy notice does not cover those links and once you leave this Service Portal you should note that we do not have any control over any other website. We encourage you to exercise caution and to read the privacy statements on the other websites you visit carefully.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our Services Portal has security measures in place to help protect against the loss, misuse, and alteration of the data under our control. When our Service Portal is accessed using Netscape Navigator, or Microsoft Internet Explorer versions 5.0 or higher (with the exception of IE6 which we explicitly exclude), Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is safe, secure, and available only to you. We also implement an advanced security method based on dynamic data and encoded session identifications, and hosts the Services Portal in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. These safeguards will help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

Where we have given you (or where you have chosen) a username and/or password which enables you to access certain parts of the Services Portal, you are responsible for keeping these confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure of your Information
You should be aware that we will at no time share, rent or otherwise provide your personal details to any third party except in relation to a request by you in relation to energy suppliers or for the purposes of carrying out the credit checks which justifiably requires the transfer of your data, or as otherwise outlined below:

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties:

•In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

•If we or substantially all of our business assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

•If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

•If such disclosure is part of a study that does not specifically require the release of your personal information to third parties.

Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

If you require any additional information please address any requests for additional information to the address at the foot of this page.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Controlling your personal information
You may request details of personal information which we hold about you under the Act. A fee will be payable in respect of such requests. If you would like a copy of the information held on you please write to the contact address noted at the foot of this Privacy Policy.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible. We will use reasonable endeavours to correct any information found to be incorrect.

Changes to this privacy notice
We keep this Privacy Policy under regular review and may change it from time to time by updating this webpage. You should check this page from time to time to ensure that you are happy with any changes. This privacy notice was last updated on [01.04.2014].

How to contact us
Requests for information about our privacy policy can be mailed to: Information Governance 
Energylinx Limited
The e-Centre
Cooperage Way Business Village
Whins Road
FK10 3LP